All orders must be inspected immediately upon delivery while the courier is still present.
• If an item is damaged, broken, or incorrect, the customer must refuse delivery on the spot.
• The item will be returned immediately with the courier, and no delivery fees will be charged.
• Once the courier leaves and the order has been accepted, the items are considered received in perfect condition.

This procedure is essential to protect fragile handcrafted pieces from damage that may occur after delivery.

For items that are not defective:
• Exchange requests may be made within 14 days of delivery.
• Items must be completely unused, unwashed, uninstalled, and in original packaging and condition with all accessories intact.
• Any sign of use, including:
• filling tea or coffee sets
• lighting candles
• connecting electrical lamps
• washing, polishing, or handling that alters the item
will make the product ineligible for exchange or return.

Returns or exchanges cannot be accepted if:
• Damage occurs after delivery due to handling, washing, heat, moisture, or impact.
• The product shows any indication of use.
• Original packaging or protective materials are missing, opened improperly, or altered.
• Delivery was accepted despite visible damage or incorrect items.

To be eligible for a return or exchange, items must meet the following conditions:

• Items must be unworn and unused
• Original tags must be attached
• Items must be in original packaging
• Proof of purchase is required

• Return or exchange shipping costs are the customer’s responsibility.
• Original delivery fees are non-refundable, except when delivery is refused at the door due to damage or incorrect items as stated above.

• Approved refunds are only issued through online payments (Instapay, mobile-wallet, and bank transfer).
• Processing begins only after the returned item is received and inspected to confirm compliance with this policy.